What You Need to Know About Refinancing or Switching Lenders in Today's Market

November 5, 2025 | Posted by: Matt Broom-Hall

What You Need to Know About Refinancing or Switching Lenders in Today's Market

If you're working with Hello Mortgage and considering a refinance or switching lenders, this article is a must-read. It's not about chasing rates , it's about understanding the real process, the timing risks, and how we work together to make sure moving your mortgage actually makes sense.

We don't move files lightly.

Before we ask you to collect documents, pull credit, or start the legal process, we want you to see the full picture , including the behind-the-scenes issues that can cause delays, unexpected costs, or a worse outcome than simply renewing where you are.

This is the playbook we walk through with every client considering a switch or refinance: when we recommend it, when we don't, and the strategy we'll use to protect your timeline, your money, and your peace of mind.

What We'll Cover:

• Why your current lender might delay the payout statement
• What this means in dollars and cents
• Title company vs. lawyer funding
• When Hello Mortgage recommends moving your mortgage
• When we don't recommend refinancing
• Transparency and partnership
• The advantage of starting early (with full docs)

Why Your Current Lender Might Delay the Payout Statement

When you refinance or switch your mortgage, your new lender needs a 'payout statement' from your old one. This document confirms how much is left on the mortgage and outlines any penalties.

Here's the problem: some lenders drag their feet on issuing the payout statement to the title company.

They know you're leaving, so they delay the payout by several business days. That slows down the whole process and forces your file into an 'open mortgage' , with daily interest rates of 9% to 11%. It's dirty business, and we're seeing more of it across the Canadian lending space.

Your current lender might be betting you'll stay put or pay extra interest while waiting. Then, they come back during that gap and tell you it's easier to just renew , and sometimes even offer a better rate than before. Truth is, it's not until you're actually leaving that some lenders bring out their best rates.

What to Do if Your Closing Might Be Delayed

Sometimes, despite everyone's best efforts, the new mortgage might not fund on the exact day we hoped. If that happens, here's how to protect yourself:

Ask your new lender to roll you into an open mortgage. This gives you short-term flexibility. While open mortgages usually come with higher rates, they let you delay funding without locking into a product you don't want.

If your new lender doesn't offer an open option, close with a lawyer , not a title company. Title companies can't hold funds or control timing. If your current lender drags out the payout, and you're funding through a title company, you could get stuck in a closed product , and face penalties if you need to exit it.

Closing with a lawyer gives you more control. They can hold funds in trust, align timelines, and make sure your new mortgage starts only when your old one ends , no gaps, no surprises.

What This Means in Dollars and Cents

Let's do the math.

Daily interest costs per $100,000 mortgage:

• At 4%: $10.96/day
• At 10%: $27.40/day
• Difference: $16.44/day more

Now multiply that by a few days and a larger mortgage:

Mortgage Balance	3 Business Days	5 Business Days	6 Business Days
$200,000	$98.64	$164.40	$197.28
$400,000	$197.28	$328.80	$394.56
$600,000	$295.92	$493.20	$591.84

This is real money , and if your lender's dragging their feet, you're the one footing the bill.

Title Company vs. Lawyer Funding

The difference matters , especially when timing is tight.

Title companies are cheaper upfront (you'll usually save $500–$750), but they have less control over timing. If the old lender delays, you could get rolled into an open or closed product that costs more , or isn't the right fit.

Lawyers, on the other hand, can hold funds in trust and apply legal pressure to keep the timeline on track. They make sure your new mortgage starts when it's supposed to , and not before the old one ends.

At Hello Mortgage, we'll walk you through both options and help you choose the route that protects your timeline and your wallet.

When Hello Mortgage Recommends Moving Your Mortgage

We only recommend switching lenders or refinancing when the math works in your favour and the strategy fits your goals. That could include:

• You need a HELOC or a more flexible mortgage product
• You're consolidating debt (car loans, credit cards, lines of credit)
• We can secure a significantly lower rate , typically 10 basis points or more
• You want to extend your amortization to reduce your monthly payments
• You're simply not happy with your current lender
• You're looking to change who's on the mortgage or the title , such as adding a new spouse or removing a co-signer after a separation or life change

If there's a strong reason to move your mortgage, we'll help you do it with full transparency and a strategy that protects your finances.

When Hello Mortgage Doesn't Recommend Moving Your Mortgage

Sometimes, it's better to stay put.

If you're just chasing a slightly better rate, we'll try negotiating with your current lender first. We'll provide real written quotes , and we won't pull your credit until we've confirmed there's a benefit.

If we can save you money without moving your mortgage, that's the route we'll take. No pressure. No surprises. No unnecessary paperwork.

Transparency and Partnership

We'll be honest , even the best strategy can go sideways when your current lender isn't playing fair. If we know this could be the case, we'll let you know upfront and recommend that you close with a lawyer to protect yourself.

We'll always keep communication clear, and we ask our clients to do the same. If something feels off or you're hitting delays that don't make sense, tell us right away. We can often intervene , but only if we know.

We're not chasing commissions. We're building 5‑star reviews by helping Albertans make clear, confident mortgage decisions. So it's important that you tell us if your goal is to stay with your lender , or if you're open to moving the mortgage.

The Advantage of Starting Early (with Full Docs)

One of the biggest reasons closings get delayed? Documents show up late.

We understand , no one loves pulling tax returns and bank statements. But once we know there's a better mortgage out there for you, speed matters.

Payout statements expire. Appointments fill. Lenders don't hold rates forever. And if we don't have your documents ready, we can't protect your closing date or your new rate.

Here's our promise: We'll never ask you to do the work unless we know it's worth it.

But once we know we can make a difference, having your full documents in place is how we protect you from timing issues, stress, and expensive surprises.

Real Alberta Case Study

Client: Family in south Edmonton
Mortgage: $800,000 on a conventional 5‑year fixed at 4.89%
Goal: Switch to a better rate and add a secured line of credit for renovations

With a mortgage this size, every day of delay matters. At 10% open rates, their daily cost would've been $219.20. Their existing lender said the payout statement could take up to 6 business days , a delay that would have cost them over $1,300 in interest alone.

We advised them to fund through a lawyer. The cost was $1,500, but the payout came in on time, the closing went smoothly, and they avoided the interest hit and stress of a late close.

It wasn't the cheapest upfront option , but it was the right one.

Key Terms You Should Know

Payout Statement: A document from your current lender showing your outstanding balance, penalties, and daily interest.

Open Mortgage: A short-term mortgage you can pay off anytime , usually comes with higher rates.

HELOC: Home Equity Line of Credit , a revolving credit line secured against your home.

Refinance: Replacing your current mortgage with a new one , often to change amortization, product type, or access equity.

Switch: Moving your mortgage to another lender , or changing amortization without borrowing more.

Daily Interest: The interest charged per day if your payout or discharge is delayed.

Basis Points (bps): One basis point = 0.01%. 10 bps = 0.10%.

Frequently Asked Questions

Can I switch lenders before my term ends?
Yes, but we'll need to weigh the penalty against your new rate and future plans.

How long does the refinance or switch process take?
With full documents, usually 2–3 weeks. Delays often come from payout statement hold-ups.

What happens if we miss the scheduled closing date?
You could be rolled into a costly open or closed mortgage. That's why we plan around it , and recommend using a lawyer when needed.

Will switching lenders hurt my credit?
One pull is standard and has minimal impact. We don't pull credit until we've shown you the math and confirmed a benefit.

Can I use this opportunity to add or remove someone from the mortgage or title?
Yes : it's a common reason to refinance. Whether adding a spouse or removing a co-signer, we'll help you do it right.

Ready to explore your options? Give us a call or fill out an application and our team will get in touch with you to start building a plan that suits you.

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